Refund / Cancellation Policy

1. Refund Eligibility To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, or in its original condition.

• The item must be returned within 7 days from the date of purchase.

• The original receipt or proof of purchase must be provided.

• We understand that sometimes things don't work out, and we are here to help. If you need to return an item, please note the following steps for processing your refund:

• Return Processing: Once we receive your returned item, it will be processed within 5-6 business days.

• Return and refunds for digital services it will take 5-7 business days after cancelling order .

• Refund Approval: After inspection, if your return is approved, we will initiate your refund. This typically takes 5-7 business days to reflect in your account, depending on your bank's processing times.

• Payment Method: Refunds will be issued to the original payment method used for your purchase.

2. Non-refundable Items

Certain types of items are exempt from being refunded. These include: - Gift cards. Downloadable software or digital products. Customized or personalized items. Perishable goods (e.g., food, flowers)

3. How to Request a Refund - To initiate a refund request, please follow these steps:

1. Contact our customer service team at [help@pincherss.com / phone number - +15139936622] within 7 days of receiving your item.

2. Provide your order number, reason for the return, and any relevant details about the item.

3. If applicable, we may require photos of the item or packaging for further assessment.

4. Refund Process - Once we receive your returned item and verify its condition, we will process your refund. Please allow up to 7-10 business days for the refund to be credited to your original payment method.

• Shipping Costs: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

• Return Shipping Costs: Customers are responsible for return shipping charges unless the return is due to our mistake. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

5. Exchanges - If you would prefer an exchange instead of a refund, please let us know at the time of your refund request. If the item you want is unavailable, we will process a full refund.

6. Damaged or Defective Items -If you receive an item that is damaged or defective, please contact us immediately 7daysand provide pictures of the damage. We will arrange for a return or replacement at no additional cost to you.

7. Refund Timeline. Once your return is received, we will process your refund within 7 business days. Refunds are typically credited to your original payment method, but please note that depending on your bank or payment provider, the refund may take additional time to reflect in your account.

8. International Orders  - For international returns, the customer is responsible for any return shipping costs and duties/taxes associated with the return. We recommend reviewing your country’s import and export policies before placing an order.

9. Contact Us. -If you have any questions about our refund policy or need assistance with a return, please reach out to our customer support team at: Email: help@pincherss.com. Phone: 1-813-993-6622

We appreciate your business and are committed to ensuring a positive shopping experience. Thank you for choosing Pinchers Services Private Limited

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